Tier 2 is the Client Core Library, designed to support daily operations, consistency, and execution for dental practices working within structured billing and revenue cycle management systems.

This tier focuses on standardized workflows, role-based tools, and operational SOPs that help teams perform consistently—without relying on memory, verbal training, or guesswork.

Yes.
Some Tier 2 resources may be listed for individual purchase for practices that are not currently engaged in Elite Dental Systems Revenue Cycle Management (RCM) services.

These standalone purchases are intended to provide access to specific operational tools without a full-service engagement.

Yes.
For practices enrolled in Elite Dental Systems RCM services, Tier 2 resources are included at no additional cost as part of the managed engagement.

This ensures your team has access to the standardized forms, workflows, and SOPs needed to operate consistently within the RCM system—without purchasing tools individually.

No.
Individual resource purchases provide tools, not system management.

RCM services include:

• Oversight and accountability

• Ongoing updates and refinements

• Integrated workflows and reporting

• Support for real-time billing challenges

Tools are most effective when paired with a managed system.

If your practice needs:

• A specific checklist or workflow → Individual purchase may be appropriate

• Ongoing billing management, consistency, and support → RCM services are recommended

Elite Dental Systems can help guide practices toward the option that best fits their needs and readiness.

Tier 2 resources are standardized by design to support consistency and repeatability across practices.

Customization, payer-specific workflows, and office-specific system builds are available through advanced consulting and Tier 3 or Tier 4 engagements.

Tier 2 tools are implementation-ready, but not intended to be used without context.

They work best when:

• Team roles are clearly defined

• Processes are followed consistently

• Oversight and reporting are in place

Without these conditions, even the best tools can be misused or inconsistently applied.

Support is available through your Elite Dental Systems engagement team, who can clarify usage, implementation expectations, and next steps if additional support is needed.