Patient Billing & Financial Operations Support

Clear Balances. Accurate Statements. Fewer Conflicts

Patient billing is often where breakdowns happen — not because teams don’t care, but because balances are unclear, statements are inaccurate, or follow-up is inconsistent.

Choose the Level of Patient Billing Support Your Practice Needs

Practices vary in how much patient billing support they want outsourced. Elite Dental Systems offers two service options, depending on your internal structure and preferences.

Option 1: Full Patient Billing Department (White-Labeled)

A Dedicated Extension of Your Practice: Elite Dental Systems operates as your fully outsourced Patient Billing Department, handling patient communication, statements, and collections while presenting as part of your internal team.

How We Represent Your Billing Department

• We do not identify as Elite Dental Systems

• We answer as your:

  • Billing Manager, or

  • Billing Specialist (your preference)

• All communication is branded as in-house

This ensures:

• Seamless patient experience

• Consistent practice branding

• Increased patient trust and compliance

Your practice maintains full visibility and oversight at all times.

Communication Infrastructure

Billing Department Phone Options

Option A: Phone Extension Integration (Recommended)

• Billing extension added to your existing phone system

• Calls routed directly to billing

• Voicemails returned within 24 business hours

• Ledger and information requests within 72 business hours

Option B: Dedicated Billing Phone

• Separate billing number provided by the practice

• Functions as your official billing department line

• All phone-related costs covered by the dental office

Dedicated Billing Department Email

• “billing@yourpracticename.com”

• Created by Elite Dental Systems or your team

• Full practice access provided

Option 2: Patient Balance Collections Only

No Separate Billing Department: For practices that do not want a separate billing department or external patient-facing representation, Elite Dental Systems offers patient balance collections support only.

In this model:

• Your internal team continues patient communication

• Elite Dental Systems focuses on balance validation, follow-up, and recovery

• No dedicated billing phone or email is established

What’s Included

• Patient balance validation prior to follow-up

• EOB review and reconciliation

• Statement follow-up support

• Identification of collectible vs non-collectible balances

• Documentation of actions directly in the patient ledger

• Coordination with your internal team

This option is ideal for practices that want support behind the scenes, without changing how patients interact with the office.

How This Aligns to the E.L.I.T.E.™ Process

E — Eligibility & Financial Clarity
Balances are validated before patient follow-up.

E — Ethical Reconciliation
Patients are billed accurately and defensibly — not based on assumptions.